Refund Policy
1. Order Cancellations
- Orders can be canceled within 24 hours of payment for a full refund.
- After 24 hours, cancellations may not be possible as we begin the customization process.
2. Refunds and Returns
- As each Memora book is uniquely crafted, we do not offer refunds or accept returns once the book has entered production.
- In case of any printing defects or damage during delivery, please contact us within 48 hours of receiving the product. We will assess the issue and arrange for a reprint or replacement if applicable.
3. Changes and Revisions
- You will receive a digital proof for approval before printing. One round of revisions is included in the price.
- Additional revisions will be charged as per our pricing guidelines.
4. Damaged or Defective Products
- If your book arrives damaged, please provide clear photos of the damaged product and packaging. We will work with our printing and delivery partners to resolve the issue.
5. Exceptions
Refunds will not be provided in the following cases:
- Customer-provided content (photos, text) contains errors.
- Change of mind after approval of the digital proof.
- Minor color variations due to screen-to-print differences.
6. Contact Us
If you have any concerns or questions regarding your order, please contact our support team at support@memora.com. We are here to assist you. We appreciate your understanding and look forward to creating your cherished memory book.